Effective Date: 06/01/2025
Last Updated: 06/03/2025

Lucerna Marketing LLC (“we,” “us,” or “our”) offers a text messaging program that provides subscribers with automated updates, appointment reminders, and promotional content related to our services. Message frequency may vary based on your engagement. Standard

1. Program Overview

Lucerna Marketing Alerts is a text messaging service that sends promotional offers, service updates, appointment reminders, and account notifications to users who have opted in. These messages are delivered via SMS or MMS, depending on your carrier and device capabilities. Message frequency will vary depending on your interaction with our brand and services.

2. Message Types

Upon opting in, you may receive the following types of messages:
-Promotional and marketing offers related to Lucerna Marketing services
-Appointment confirmations, rescheduling, and reminders
-System alerts, updates, and general notifications
-Feedback requests or survey invitations

3. Opt-In Consent

You may opt in to receive messages by:
-Submitting your phone number via an online form on our website
-Signing up through a lead capture form, chat widget, or landing page
-Texting a designated keyword
-Interacting with a representative or digital assistant that confirms your consent

By opting in, you confirm that:
-You are the subscriber or customary user of the mobile number provided
-You are authorized to receive SMS communications at that number
-You are at least 18 years of age or have parental/guardian consent

4. Message Frequency

Message frequency may vary but will typically fall within:
-1–4 marketing messages per month
-Additional transactional messages tied to appointment or account activity

You may receive more frequent messages during special promotions, limited-time campaigns, or active support interactions.

5. Message & Data Rates Disclosure

Standard message and data rates may apply.
You are responsible for any charges from your mobile provider for sending or receiving SMS or MMS messages. Please contact your wireless carrier for plan details.

6. Opt-Out Instructions

You may opt out of Lucerna Marketing Alerts at any time.

‍To unsubscribe, text “STOP” to the number from which you received the message.

We will send you a final message confirming your opt-out. After that, you will no longer receive SMS messages from us unless you re-enroll.

7. Rejoining Instructions

If you previously unsubscribed but wish to resume receiving messages, you may:
-Text "START" or "UNSTOP" to the same number
-Re-submit your phone number through our website
-Contact support to request reactivation

You will receive a confirmation message once re-enrolled.

8. Customer Support / Help

If you experience issues with the messaging program, reply with the keyword HELP for more assistance. You may also contact us directly at:
Email: info@lucernamarketing.com

Lucerna Marketing
Phone: +1 (888) 497-4769
Mailing Address: 11845 W. Olympic Blvd. Suite 1100W Unit #69 Los Angeles, CA 90064 United States

9. Privacy & Data Use

We respect your privacy and your data will be handled in accordance with our Privacy Policy (www.lucernamarketing.com/privacy-policy) Specifically:
-No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
-Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
-Information sharing to subcontractors in support services (e.g. customer service providers) is permitted.
-All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Carrier Liability Disclaimer

Wireless carriers are not responsible for delayed, undelivered, or misdirected messages.
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Participation in this program is subject to the terms and conditions of your wireless service provider.

11. Compliance with Industry Standards

Lucerna Marketing’s SMS program complies with:
-CTIA Messaging Principles & Best PracticesTelephone Consumer Protection Act (TCPA)
-Carrier requirements for A2P 10DLC and short code usage
-Any abuse, fraud, or misuse of this system may result in suspension or termination of access without notice.

12. Prohibited Use and Fines (Sev-0 Violations)

Per carrier policy, the following content is strictly prohibited:
-Phishing, smishing, or social engineering (Tier 1 – $2,000 fine)
-Federally or state-illegal content (Tier 2 – $1,000 fine)
-SHAFT content (sex, hate, alcohol, firearms, tobacco) without proper compliance (Tier 3 – $500 fine)

Violations will be reported to the carriers and may result in fines, blocked messages, or permanent suspension from carrier networks. You are responsible for the content of all responses or user-generated input in interactive campaigns.

13. Changes to This Policy

We may update or modify this SMS Terms of Service at any time. Any changes will be reflected on this page with an updated effective date. Continued use of the service after changes implies acceptance of the revised terms.

14. Contact Information

For questions or concerns regarding this SMS program or these terms, please contact:
Lucerna Marketing
Email: info@lucernamarketing.com
Phone: +1 (888) 497-4769
Mailing Address: 11845 W. Olympic Blvd. Suite 1100W Unit #69 Los Angeles, CA 90064 United States