Terms &Conditions

Effective Date: 05/29/2025
Last Updated: 06/03/2025

Lucerna Marketing LLC (“we,” “us,” or “our”) provides this Terms & Conditions page to outline the rules, responsibilities, and limitations that apply when you access or use our website, www.lucernamarketing.com. By using this site, you agree to comply with these terms and acknowledge your rights under applicable laws, including but not limited to the California Consumer Privacy Act (CCPA).

We may collect the following categories of personal information:
a. Information You Provide to Us:
‍-Full name
-Email address
-Phone number
-Company name (if applicable)
-Details submitted through contact forms or service inquiries

b. Information Collected Automatically: Through cookies and analytics tools (e.g., Google Analytics), we may collect:
-IP address
-Device/browser type
-Pages viewed and visit duration
-Referring URLs
-General location data (city/region)

We use collected information to:
-Communicate with you and respond to inquiries
-Provide services or proposals you request
-Improve our website and services
-Send marketing communications (only with consent)
-Comply with legal obligations

Description:
By opting into Lucerna Marketing Alerts, you agree to receive recurring automated marketing and informational text messages related to service updates, appointment reminders, promotional offers, and important notifications. Message frequency may vary based on your engagement.

‍Opt-Out Instructions:
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode or the number from which you received the message. After you send “STOP,” we will send an SMS to confirm your unsubscribe status. Once confirmed, you will no longer receive SMS messages from us.

‍Rejoining Instructions:
To rejoin, simply sign up as you did initially or text "START" to our number. We will resume sending SMS messages to you.

‍Help Instructions:
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at support@lucernamarketing.com.Carrier

Liability Disclaimer:
Wireless carriers are not liable for delayed or undelivered messages.

‍Message and Data Rates:
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

‍Privacy Policy:
For information on how we collect and use your data, please visit our Privacy Policy: https://lucernamarketing.com/privacy-policy

‍Compliance Statement:
We are committed to complying with all industry standards, including CTIA and carrier requirements, as well as applicable federal and state laws governing SMS communication.

‍Legal Compliance:
By opting in, you affirm that you are the account holder or have the account holder’s permission to receive SMS messages. Misuse of this program may result in legal action or account suspension.

We do not sell or rent your personal information. We may share data with:
-Service providers who support our website and communications (e.g., hosting platforms, email providers)
-Government or legal authorities when required by law

We do not sell or rent your personal information. We may share data with:
-Service providers who support our website and communications (e.g., hosting platforms, email providers)
-Government or legal authorities when required by law

If you are a California resident, you have the following rights under the CCPA:
a. Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you over the past 12 months.

b. Right to Delete
You may request that we delete personal information we’ve collected from you, subject to certain legal exceptions.

c. Right to Opt-Out of Sale
We do not sell your personal information. Therefore, there is no need to opt-out of data sale.

d. Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights under the CCPA.

To request access to or deletion of your personal information, please contact us at:
Lucerna Marketing
Email: info@lucernamarketing.com
Phone: +1 888-497-4769
Mailing Address: 11845 W. Olympic Blvd. Suite 1100W Unit #69 Los Angeles, CA 90064 United States

Please include your name, the nature of your request, and sufficient information for us to verify your identity.

We use cookies and similar tracking technologies to improve website functionality and analyze usage. You can adjust your browser settings to refuse or limit cookies.

We use reasonable safeguards to protect your information, but no system is completely secure. Please use caution when submitting sensitive information online.